Refund and Returns Policy -

Udhyan Mart

At Udhyan Mart, customer satisfaction is our top priority. We take utmost care in delivering fresh, healthy, and quality gardening products. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return or refund under the following conditions:

The product received is damaged, defective, or broken
The product delivered is wrong or different from what was ordered
The product is expired (if applicable)

The issue must be reported within 24 hours of delivery.

2. Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return or refund:

Live plants, seeds, bulbs, or saplings (once delivered)
Opened or used products
Products damaged due to improper handling after delivery
Items purchased during special discounts or clearance sales

3. Return Request Process

To initiate a return request:

Email us at [your email address] or contact us on [your WhatsApp/phone number]
Share your Order ID, product details, and clear photos/videos of the issue
Our team will review the request within 2–3 working days

If approved, we will guide you through the next steps.

4. Refund Process

Once the return request is approved, the refund will be processed within 5–7 working business days
Refunds will be credited to the original payment method used during purchase
Shipping charges (if any) are non-refundable, unless the issue is from our side

5. Replacement Policy

In case of damaged or wrong products, we may offer a replacement instead of a refund, subject to stock availability.

6. Cancellation Policy

Orders can be cancelled only before dispatch
Once the order is shipped, cancellation requests will not be accepted

7. Contact Us

For any questions related to returns or refunds, please contact us:

Email: [your email address]
Phone/WhatsApp: [your contact number]
Website: Udhyan Mart